Floral Designer

About Hyvee

At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Summary

Creates floral arrangements at the request of customers and fills necessary merchandising needs. Takes floral orders in person and over the telephone. Operates as a lead with the floral clerks.

Key Responsibilities

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions.
• Smiles and greets customers in a friendly manner.
• Assists customers by escorting them to the products they’re looking for, securing products that are out of reach, and loading or unloading heavy items.
• Answers the telephone promptly and provides friendly, helpful service to customers who call.
• Works with co-workers as a team to ensure customer satisfaction.
• Cleans, processes, and cuts flowers appropriately.
• Responsible for department in absence of Manager or Assistant Manager.
• Understands and processes FTD, interstore, Teleflora orders, and Internet Orders.
• Inventories product, evaluates status, cares for damaged product, and replaces where necessary.
• Fills customer orders completely and creates floral arrangements at their request.
• Ensures floral products are fresh in the shop and throughout the store.
• Cleans the floral area.
• Takes special requests for product either in person or over the telephone.
• Counsels customers regarding plants and floral care.
• Orders flowers and supplies daily or as needed with the direction of the Floral Manager.

Requirements

• Understands the basics of floral products, care and handling, plant and flower identification.