Jll
About Jll
JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Job Summary
We are seeking an experienced and dynamic Operations Center Director to join our team at Jones Lang LaSalle (JLL). As the Operations Center Director, you will be responsible for leading and managing our operations center, ensuring the efficient and effective delivery of services to our clients. You will oversee a team of operations professionals, collaborate with stakeholders, and drive process improvements to enhance operational excellence. This role requires strong leadership skills, exceptional problem-solving abilities, and a deep commitment to customer service. This is an exciting opportunity to make a significant impact and contribute to the success and growth of our organization.
Key Responsibilities
- Lead and manage the operations center team, providing clear direction, guidance, and support to ensure exceptional performance and achievement of goals.
- Oversee the efficient delivery of services and processes, ensuring adherence to service level agreements (SLAs) and client requirements.
- Collaborate with cross-functional teams and stakeholders to define operational objectives, standards, and metrics to measure performance and drive continuous improvement.
- Develop, implement, and maintain operational policies, procedures, and guidelines to ensure consistent and high-quality service delivery.
- Monitor and analyze operational performance data, identifying trends, issues, and opportunities for improvement.
- Lead process improvement initiatives to enhance operational efficiency, productivity, and customer satisfaction.
- Develop and maintain effective relationships with clients, addressing their needs, resolving issues, and ensuring satisfaction with the services provided.
- Ensure compliance with regulatory requirements, industry standards, and best practices in operations management.
- Lead and support technology initiatives and implementations to optimize operations and streamline processes.
- Stay updated on industry trends, emerging technologies, and best practices in operations management, incorporating innovative ideas into our processes.
- Includes oversight of a 24/7 operations team.
Qualifications and Skills
- Bachelor’s degree in Business Administration, Operations Management, or a related field.
- Master’s degree is preferred.
- Minimum of 8-10 years of experience in operations management, with a focus on leading teams and driving operational excellence.
To apply for this job please visit jll.wd1.myworkdayjobs.com.