General Manager

About Jll

JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Job Summary

The General Manager is responsible for the comprehensive management of premier commercial properties that function both as client facilities and as Class A commercial assets. This unique role combines traditional facility management with commercial property management expertise to deliver operational excellence while enhancing asset value. The GM works directly with clients to understand their investment and operational objectives, developing strategic plans that address both facility needs and commercial property standards while serving as a member of the Client Senior Management Team.

Key Responsibilities

• Develop and implement integrated strategies that address both facility operations and commercial property management goals
• Conduct regular JLL Management Compliance Reviews and property inspections to ensure optimal facility performance
• Establish annual budgets and manage comprehensive financial reporting for both facility operations and property management
• Meet regularly with tenant representatives to address issues and enhance satisfaction while supporting lease discussions
• Establish goals and objectives for the property management team while conducting performance evaluations
• Coordinate maintenance, repair, and renovation projects including oversight of construction projects and contractor deliverables
• Implement workplace experience programs and take a proactive approach to understanding clients’ changing priorities
• Travel between properties within managed portfolio as required

Required Qualifications

• Bachelor’s degree required
• Minimum of ten years’ experience in property/asset management and/or facility management
• Minimum of five years of experience managing multi-functional teams
• Demonstrated success managing large scale commercial properties or facilities
• Commercially astute with experience managing large P&Ls and financial oversight of real estate assets
• Advanced oral and written communication skills with strong stakeholder management abilities
• Proficiency in Microsoft Office and relevant property/facility management software

Preferred Qualifications

• Industry certifications in property or facility management (CPM, RPA, FMA)
• Strategic thinking capabilities with implementation orientation and change management experience
• Advanced problem-solving skills with ability to remain calm under pressure
• Strong negotiation abilities