Global Operations Architect

About Manulife

Manulife is a leading international financial services group that helps people make their decisions easier and lives better.

Job Summary

Join our Architecture Strategy & Enablement Team! The Global Operations Architect leads the definition and execution of architectural capabilities that directly impact the reliability, maintainability, scalability, and strategic evolution of the firm’s global technology estate. This role ensures that architecture is embedded in delivery, connected to business outcomes, and aligned based on measurable impact to risk, cost, modernization velocity, and platform flexibility.

Key Responsibilities

• Evolve the architecture of the Road to Resilience program to ensure sustainable resilience across the global technology footprint.
• Maintain and advance architectural resilience practices, ensuring new technologies and applications adhere to global resilience standards.
• Develop and implement strategies for redundancy, failover, and disaster recovery to minimize downtime and protect business continuity.
• Analyze incident data and collaborate with operational teams to identify and remediate systemic weaknesses in architecture.
• Embed resilience requirements in modernization and transformation initiatives, ensuring legacy and new platforms meet resilience benchmarks.
• Continuously monitor and assess the health of critical systems, proactively addressing risks to reliability and availability.
• Lead post-incident reviews to extract architectural lessons and drive improvements in resilience practices.
• Leverage operational architecture to identify modernization opportunities across the technology estate, focusing on platforms and systems that most impact business outcomes, reliability, and scalability.
• Support modernization blueprints to embed operational architecture principles into migration paths for legacy platforms.
• Integrate operational architecture requirements into initiatives, enabling new and transformed platforms meet standards for reliability, maintainability, and performance.
• Use architectural analytics and critical metrics to measure the impact of modernization, guiding investment decisions and continuous improvement.
• Collaborate with business and technology partners to align programs with strategic objectives, ensuring that operational architecture delivers tangible improvements in service delivery, risk reduction, and operational velocity.
• Embed operational architectural practices into software delivery pipelines and developer platforms.
• Ensure operational non-functional requirements (NFRs) are testable, traceable, and aligned to business SLAs and are included in solution architectures.
• Collaborate with GOCC to take findings from incidents and use them to find opportunities to improve overall resilience.

Requirements

• Experience in architecture and design of complex systems.
• Strong understanding of resilience and operational architecture principles.
• Ability to collaborate with cross-functional teams.