Global Support Administrator I

About Taketwo

Headquartered in New York City, Take-Two Interactive Software, Inc. is a leading developer, publisher, and marketer of interactive entertainment for consumers around the globe. We develop and publish products principally through Rockstar Games, 2K, and Zynga. Our strategy is to create hit entertainment experiences, delivered on every platform relevant to our audience through a variety of sound business models. Our pillars – creativity, innovation, and efficiency – guide us as we strive to create the highest quality, most captivating experiences for our consumers. The Company’s common stock is publicly traded on NASDAQ under the symbol TTWO. For more corporate and product information please visit our website at http://www.take2games.com.

Job Summary

Take-Two is seeking an outstanding Global Support Administrator I to provide on-site and remote technical support for our UK and international offices. The role is on-site and may require visiting other studios within the UK whenever necessary. This is a hands-on role requiring a deep level of technical insight and ability, that will work closely with a variety of technology teams allowing for fluid bi-directional teamwork and encouraging the development of new insights and solutions.

Key Responsibilities

• On-site contact for technical operations and support of all production environments.
• Ensure all client requests and operational problems are updated/resolved within a timely manner.
• Assist with offsite events including setup, event support, and teardown.
• Passionate about delivering outstanding client experience and support.
• Inquisitiveness and ambition towards looking for opportunities to automate and improve service.
• Enjoys working in a fast-paced environment with the ability to change priorities on the fly.
• Assist with employee on-boarding ensuring new staff is ready to work on day one.
• Maintain inventory/asset management for company provided equipment and software.
• Assist with audio/visual hardware setup and break down, along with conference rooms and video conferences.
• Able to work independently and respond promptly is vital, sometimes including after hours and on weekends.
• Reachable by mobile in the event of an emergency.
• Some local travel may be required.

Requirements

• Strong hardware and software troubleshooting skills.
• In-depth knowledge of Windows OS, MAC OS, Office 365.
• Application deployment procedures via SCCM, InTune and AirWatch/JAMF a plus.
• High motivation for looking at areas of opportunity for improving processes through automation.