Jobgether
About Jobgether
Jobgether is a platform that connects job seekers with opportunities, ensuring a seamless application process.
Job Summary
We are currently looking for a Head of Customer Success in Slovenia. In this role, you will lead and scale the Customer Success organization, ensuring customers achieve maximum value from the company’s solutions.
Key Responsibilities
- Lead and develop a high-performing Customer Success team, ensuring revenue retention and growth targets are met
- Own Net Revenue Retention (NRR) goals, proactively reducing churn and driving expansions
- Define and execute structured expansion strategies, optimizing upsell and cross-sell opportunities
- Align with Sales, Marketing, and Product teams to champion the customer voice and maximize engagement
- Monitor customer health, enhance onboarding, adoption, and long-term success
- Leverage data insights and customer feedback to improve processes and customer satisfaction
- Drive multi-year renewals, scalable advocacy programs, and case studies
Requirements
- 6+ years of experience in Customer Success, including at least 3 years in a leadership role, preferably in B2B SaaS
- Proven track record in driving customer retention, expansion, and satisfaction at scale
- Strong leadership skills with the ability to inspire and grow high-performing teams
- Data-driven mindset with expertise in customer success metrics, account management, and analytics
- Exceptional communication skills, with experience working with C-level executives
- Ability to thrive in a fast-paced, high-growth startup environment
- Familiarity with customer success tools, CRMs, and best practices
- Fluency in English
Benefits
- Competitive salary and performance-based incentives
- Stock options or equity opportunities
- Comprehensive health insurance
- Annual company trip to a secret location
- Dynamic and inclusive startup culture
- Opportunity to lead and shape the Customer Success function in a high-growth environment
- Flexible and supportive work environment
To apply for this job please visit jobs.lever.co.