Implementation Manager

About Jobgether

This position is posted by Jobgether on behalf of a partner company. We are currently looking for an Implementation Manager in the United States.

Job Summary

The Implementation Manager will play a central role in ensuring the successful onboarding and integration of fintech and banking partners. This position requires strong program management skills, technical knowledge, and the ability to coordinate cross-functional teams.

Key Responsibilities

• Own the full lifecycle of partner implementations, from kickoff through go-live.
• Build and maintain detailed project plans, timelines, and deliverables while managing risks, issues, and dependencies.
• Serve as the main point of contact for fintech partners during onboarding and implementation.
• Translate partner business and technical requirements into actionable internal deliverables for cross-functional teams.
• Guide partners through API integrations, file exchanges (SFTP, JSON, XML), testing, and production validation.
• Coordinate user acceptance testing, post-launch transition, and relationship management.
• Create and maintain partner-facing documentation, playbooks, and guides.
• Contribute to improving onboarding frameworks, templates, and automation for scalability.
• Collaborate with product and engineering teams to provide feedback that enhances platform functionality and partner experience.

Requirements

• Bachelor’s degree in Business, Finance, Computer Science, Information Systems, or related field (or equivalent practical experience).
• 7+ years of experience in implementation management, client onboarding, or technical delivery within fintech, payments, BaaS, or banking.
• Familiarity with banking and fintech regulatory frameworks, including KYC, AML, and compliance.
• Proven ability to manage multiple concurrent projects in a fast-paced environment.
• Strong stakeholder management and communication skills for technical, compliance, and executive audiences.
• Proficiency with project management tools and methodologies (e.g., Notion, Jira, Asana, Confluence, Monday).
• Knowledge of payment rails (ACH, wires, RTP, card networks) and related funds and data flows.