Implementation Specialist, RCM

About Resmed

Brightree is a wholly owned subsidiary of ResMed (NYSE: RMD, ASX: RMD). When you work at Brightree, it’s more than just a job. You’ll be part of a team that’s driving innovation and leading the way in cloud-based patient management software. The technology allows us to provide the tools for better outcomes but at our heart, we’re really about people. We strive to positively impact our customers’ businesses and the lives of patients every single day.

Job Summary

The RCM Implementation Specialist is responsible for the successful implementation of RCM services with multiple new customers simultaneously. To deliver this, the Specialist partners with the Brightree Implementation Team, RCM Sales Team, RCM Operations Teams, RCM Customer Experience Managers, and the customer.

Key Responsibilities

• Deliver a successful RCM services implementation to customers
• Define and drive the completion of key components required for customers to go-live with RCM services
• Lead the full implementation process from the Sales Team to RCM go-live
• Participate in specific training calls with BMS Implementation Team
• Ensure customers have required modules in place for a successful go-live with RCM services
• Manage onboarding handoff from Sales Team
• Ensure that we have received complete Onboarding Order Forms signed by customer
• Conduct customer status analysis and conduct follow-up calls with customer to define and complete next steps
• Verify correct database configuration
• Conduct Onboarding Focus Calls with customer – AR, Confirmation, Adjustments/Refunds, Posting, Intake
• Analyse Brightree system configuration and price tables for accuracy and propose changes and/or updates to fee schedules, insurance settings, and/or site settings
• Partner with RCM teams to facilitate implementation of effective policies, processes, and internal controls to comply with new or changing requirements
• Validate customer go-live readiness
• Prepare and submit initial customer-specific reports as needed
• Guide customer through go-live process