Inbound/Outbound Queue Associate – Fully Remote

About Cvshealth

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Job Summary

This position is for an Inbound/Outbound Queue Associate with American Health Holdings Medical Management Customer Service Department. The job is part of a fast-paced environment in which high level customer service is a must. Promotes/ supports quality effectiveness of healthcare services.

Key Responsibilities

• Provide high level customer service in a fast-paced environment.
• Promote and support quality effectiveness of healthcare services.

Requirements

• 1+ years of call center experience.
• 1+ years of medical/healthcare experience.
• 1+ years of data entry experience.

Preferred Qualifications

• At least 2-4 years’ experience as a medical assistant, office assistant or other medical role experience is preferred.
• Strong customer service skills to coordinate service delivery.
• Computer literacy to navigate through internal/external computer systems.
• Effective communication, telephonic, and organization skills.

Education

• High School diploma or G.E.D.

Benefits & Perks

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.