International Field Service Representative – United Arab Emirates (UAE)

About Silvus Technologies

Silvus Technologies is dedicated to one mission: connecting those who keep us safe. We do so by delivering the most advanced Mobile Ad-hoc Network (MANET) radios powered by our custom and ever evolving Mobile-Networked MIMO waveform. Together, our radios and waveform provide vital communications for mission-critical applications in the harshest environments from underground tunnels to high-altitude balloons.

Job Summary

Silvus is seeking an International Field Service Representative (IFSR) to work closely with the international Silvus team to provide our customers with tailored solutions to meet their needs. This role participates in technical demonstrations, support, and sales of the Silvus family of advanced multi-antenna MIMO radio and mesh networking solutions.

Key Responsibilities

• Provide pre-sales and post-sales technical support including system planning, customer training, system optimization, etc.
• Become an expert on the operation and application of Silvus’ unique radio and networking solutions and its advantages over competing technologies.
• Prepare and conduct product demonstrations for customer visits and equipment evaluations.
• Visit customer sites to provide technical support and deliver training.
• Troubleshoot failures and abnormal situations in the field.
• Collect and analyze field failures and abnormalities and provide feedback to the development team.
• Help the Design Engineers reproduce and troubleshoot problems.
• Travel up to 75% of the time and work on-site at the customer’s location.

Requirements

• Completion of secondary education (such as GCSEs or an equivalent national qualification; high school diploma or GED) is required.
• Minimum 1 year of relevant experience.