International Field Service Representative – United Arab Emirates (UAE)

About Silvus Technologies

Silvus Technologies is dedicated to one mission: connecting those who keep us safe. We do so by delivering the most advanced Mobile Ad-hoc Network (MANET) radios powered by our custom and ever evolving Mobile-Networked MIMO waveform. Together, our radios and waveform provide vital communications for mission-critical applications in the harshest environments from underground tunnels to high-altitude balloons. International Market – Silvus StreamCaster™ radios are in use worldwide, supporting a diverse range of users—from defense organizations and public safety agencies to major live events and leading innovators in drone, robotics, and autonomous systems. Their reliability and adaptability make them the trusted choice for military, law enforcement, and commercial users around the globe. Would you like to join an incredibly talented group of people, doing very challenging work, with the prime directive of “Keeping Our Heroes Connected”? International Market – Silvus’ rapid growth is driven by a commitment to research, innovation, and a team of passionate, skilled, and forward-thinking individuals. If you’re seeking a rewarding and challenging next step, it’s well worth exploring how Silvus could play a key role in the next chapter of your career.

The Opportunity

Silvus is seeking an International Field Service Representative (IFSR) to work closely with the international Silvus team to provide our customers with tailored solutions to meet their needs. This role participates in technical demonstrations, support, and sales of the Silvus family of advanced multi-antenna MIMO radio and mesh networking solutions. This position plays a key role in influencing product development. This position reports to the Senior Sales Engineer and is a 100% remote position. Candidates must be based in the United Arab Emirates (UAE) to be eligible for remote work.

Role and Responsibilities

• Provide pre-sales and post-sales technical support including system planning, customer training, system optimization, etc.
• Become an expert on the operation and application of Silvus’ unique radio and networking solutions and its advantages over competing technologies.
• Prepare and conduct product demonstrations for customer visits and equipment evaluations.
• Visit customer sites to provide technical support and deliver training.
• Troubleshoot failures and abnormal situations in the field.
• Collect and analyze field failures and abnormalities and provide feedback to the development team.
• Help the Design Engineers reproduce and troubleshoot problems.
• Travel up to 75% of the time and work on-site at the customer’s location.

Required Qualifications

• Completion of secondary education (such as GCSEs or an equivalent national qualification; high school diploma or GED) is required.
• Minimum 1 year of experience in a related field.