Investigations Manager

About LifeStance Health

At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare.

Job Summary

The Investigations Manager is responsible for leading and managing internal investigations related to employee relations, workplace misconduct, compliance, and policy violations within the organization. This role ensures that investigations are conducted thoroughly, objectively, and in a timely manner, while aligning with company values, legal requirements, and best practices in behavioral healthcare settings.

Key Responsibilities

• Lead and manage the full cycle of internal investigations into allegations such as harassment, discrimination, retaliation, policy violations, workplace violence, and other sensitive concerns.
• Receive and triage complaints from various sources (employees, supervisors, compliance hotline, etc.).
• Conduct interviews with complainants, respondents, and witnesses; gather and analyze relevant evidence.
• Maintain comprehensive and well-organized case files, ensuring confidentiality and data security.
• Draft investigation reports with clear findings, conclusions, and recommendations.
• Partner with HR Business Partners, Legal, Compliance, Clinical and leadership to implement appropriate corrective or disciplinary actions.
• Identify trends or patterns and provide proactive recommendations to mitigate risk.
• Assist in developing and delivering training related to workplace investigations, employee conduct, and related policies.
• Maintain up-to-date knowledge of employment laws, regulations, and behavioral healthcare compliance standards.
• Contribute to policy development and continuous improvement.

Requirements

• At least 5 years of progressive experience in employee relations.
• Strong understanding of workplace investigations and compliance.
• Excellent communication and interpersonal skills.

Benefits

LifeStance provides the compensation range and benefits that it in good faith believes it might pay and/or offer for this position. LifeStance reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.