IT Operations Manager

About Cloudflare

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!

Job Summary

We’re seeking a Regional IT Operations Manager to lead and scale our IT Operations function for APAC. This role is accountable for the regional delivery of IT support and services, including IT Service Desk, Incident & Problem Management, Inventory & Asset Management, Vendor Management, New Hire Onboarding, AV Event Support, and Onsite IT Support. As a manager, you’ll oversee regional IT Operations team and leads, set priorities for your region, and ensure alignment with the Global IT Operations strategy. This role reports to the Sr. IT Operations Manager, and partners closely with other regional operations managers to deliver seamless, standardized IT services worldwide. This role is based in Bengaluru, India and is 100% onsite at the office.

About the Team

You will lead a regional team of IT Operations professionals and people leaders who provide enterprise-level support for employees across multiple office sites. Our mission is to deliver exceptional IT experiences that balance operational excellence with innovation, enabling employees to work securely and productively wherever they are.

What You’ll Do

Regional Leadership & People Management

• Manage IT Operations Leads/Managers and their teams across [Region].
• Develop workforce plans, staffing, and talent development strategies that support growth and scalability.
• Provide coaching, mentoring, and career development to IT leaders within your region.
• Foster a culture of accountability, collaboration, and continuous improvement.

Operational Delivery & Service Management

• Ensure high-quality delivery of IT operations and support services for all regional offices.
• Oversee ITIL-aligned processes (Incident, Change, Knowledge, and Asset Management).