IT Operations Specialist I

About Cloudflare

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!

About the Role

As an IT Operations Specialist I (P2), you will provide essential onsite IT support to employees and assist with daily IT operations at our corporate office. This role is fully onsite at our Bengaluru Office, 5 days a week, and ensures that employees have a smooth and reliable technology experience. You will help maintain IT systems, support conference room technology, and provide hands-on assistance for devices and user requests. This role reports to the IT Operations Manager and works closely with the IT Service Desk, IT Operations Support team, and the Places & Office team.

Responsibilities

• Act as the onsite IT support resource, responding to employee requests and incidents.
• Ensure conference rooms, IT systems, and shared office equipment are functioning properly.
• Assist with IT asset management, including device provisioning, check-in/check-out, and tracking.
• Partner with IT and Security teams to follow access control and compliance policies.
• Provide setup and basic troubleshooting for conference room AV technology and video conferencing platforms (Zoom, Google Meet).
• Assist with small to mid-sized corporate meetings and events, including setup and technical support.
• Escalate complex AV or event issues to senior specialists or vendors as needed.
• Provide in-person support for hardware, software, and network connectivity issues.
• Help employees with device setup, account access, and secure remote connectivity.
• Deliver professional, customer-focused service when working with employees at all levels.

Qualifications & Skills Required

• 1–2 years of IT support or helpdesk experience in a corporate environment.
• Strong troubleshooting skills.