IT Operations Specialist US Security & IT

About Jobgether

This position is posted by Jobgether on behalf of a partner company. We are currently looking for an IT Operations Specialist in United States.

Job Summary

We are seeking a proactive and customer-focused IT Operations Specialist to serve as the primary point of contact for employees across the US and Canada. In this role, you will ensure a smooth, secure, and seamless technology experience, managing hardware, software, and systems support, while driving process improvements and IT initiatives.

Key Responsibilities

• Serve as the primary IT contact for US and Canadian employees, resolving technical issues across hardware, software, networking, and account access.
• Manage end-to-end onboarding and offboarding processes, including device provisioning, account setup, and access management.
• Build and maintain a regional IT ticketing system, defining SLAs, workflows, and documentation to improve employee experience.
• Collaborate with Global IT and cross-functional teams (HR, Operations, Finance) to ensure operational alignment and compliance with security policies.
• Manage device lifecycle, software access, system performance monitoring, and proactive technology improvements.
• Enforce IT security protocols, assist with audits, and implement measures to ensure compliance and data protection.

Requirements

• 3–5+ years of experience in IT support, IT operations, or a related technical role.
• Hands-on experience with Windows/MacOS troubleshooting, SaaS applications, and networking issues.
• Strong knowledge of identity and device management, cloud-based tools (Google Workspace, MDMs, SSO/SAML), and IT ticketing systems.
• Exceptional communication skills and a customer-centric approach, with experience supporting remote or hybrid teams.
• Ability to work independently, prioritize tasks, and build scalable IT processes.

Preferred Qualifications

• Experience supporting globally distributed teams or fast-growing SaaS organizations.

Benefits

• Competitive base salary ($80–100k USD) with potential flex for exceptional candidates.
• Meaningful equity opportunities.
• US: 401(k) plan with up to 4% match; Canada: RRSP with up to 4% match.
• Healthcare coverage: US – 100% paid medical, dental, and vision for employees; Canada – extended health, vision, dental, and virtual care.
• Flexible, unlimited sick time and PTO (recommended 18–25 vacation days) plus 12 paid company holidays.
• Parental leave, life insurance, and professional license renewal reimbursements.
• Wellness perks including Calm app membership.