IT Technical Support Analyst I – Asset Management

About City of Fort Worth

The City of Fort Worth is one of the fastest growing large cities in the U.S. Our employees serve the needs of over 1,000,000 residents, promoting our values of exceptional customer experience, mutual respect, embracing our diversity, continuous improvement, ethical behavior, and accountability.

Job Summary

An IT Technical Support Analyst I position is available with the City of Fort Worth IT Solutions’ Asset Management Division. The Asset Management team is responsible for overseeing all software and computer-related hardware assets. This includes collaborating with departments to ensure hardware and software remain current, minimizing the risk of outdated systems, and preventing unauthorized or unmanaged assets from appearing on the network. The primary focus of this role is Software Inventory Management.

Key Responsibilities

• Maintain accurate records of all software assets including licenses, warranties and service agreements
• Monitor, track, and record software licenses and deployments to ensure compliance with licensing agreements and identify any shortages or overages
• Communicate and collaborate with cross functional teams & vendors
• Process requests through IT Solutions current ticketing tool
• Maintain software catalog and software process documentation
• Assist with various team projects and tasks
• Troubleshoot basic software concerns

Requirements

• High school diploma/GED
• One (1) year of responsible computer related experience
• Minimum of one (1) certification specific to the Technical Support division
• Valid Driver’s License
• Candidate selected for hire must pass a CJIS background check

Preferred Qualifications

• Working knowledge of ITSM/ITAM concepts and practices
• Proficiency in Microsoft Office 365 Products
• Deep knowledge of various software licensing models (per device, user, core, subscription, etc.) for major publishers like Microsoft and Adobe
• CompTIA A+ Certification, or ITIL Foundation Certifications, or Certified Software Asset Management (CSAM)
• Some college work preferred

Benefits

• 11 Paid Holidays
• Medical, Dental, Vision
• Paid Time Off
• Pension Plan
• Professional Development Opportunities