IT Technical Support Analyst I – Data Center Security

About City of Fort Worth

The City of Fort Worth is one of the fastest growing large cities in the U.S. Our employees serve the needs of over 1,000,000 residents, promoting our values of exceptional customer experience, mutual respect, embracing our diversity, continuous improvement, ethical behavior, and accountability.

Job Summary

An IT Technical Support Analyst I position is available with the City of Fort Worth IT Solutions’ Data Center (Security Team). The IT Technical Support Analyst I plays a key role in maintaining and supporting the City’s physical security infrastructure.

Key Responsibilities

• Administer and maintain the badge access system, including granting, revoking and adjusting access privileges.
• Manage and monitor the CCTV system, establish security groups and assign appropriate access permissions.
• Oversee service tickets and coordinate with vendors for on-site service requirements.
• Configure and supervise intrusion detection systems to ensure effective monitoring.
• Provide technical support and oversight for new security installations across municipal locations.
• Prepare and deliver detailed access reports to support audits and regulatory compliance.

Requirements

• High school diploma/GED
• One (1) year of responsible computer related experience
• Minimum of one (1) certification specific to the Technical Support division
• Valid Driver’s License
• Candidate selected for hire must pass a CJIS background check

Preferred Qualifications

• CompTIA A+ certification
• Some college work preferred
• Working knowledge of access control, CCTV or intrusion detection systems
• Ability to work independently with demonstrated accomplishments in successful task management and execution

Benefits

• 11 Paid Holidays
• Medical, Dental, Vision
• Paid Time Off
• Pension Plan
• Professional Development Opportunities