Key Account Store Operations Specialist

About Toogoodtogo

At Too Good To Go, we have an ambitious goal: to inspire and empower everyone to fight food waste. Why do we need to do that? Because more than 1/3 of the food produced in the world is wasted. And that has a huge impact on the health of our planet, 10% of greenhouse gas emissions come from food waste! As the world’s largest food waste-fighting app, we connect stores that have unsold, surplus food with consumers who buy and enjoy it. But we’re more than an app: we are a certified B Corporation and our mission is to inspire and empower everyone to take action against food waste, so we’re doing all we can to create educational tools, make our knowledge as accessible as possible, find new business solutions and even change legislation to reduce food waste.

Job Summary

We’re looking for a Key Account Store Operations Specialist to join us in our London office and support our Key Accounts team in Ireland. You’ll be based out of London and work closely with our Irish team.

Key Responsibilities

• Engaging directly with stores via phone and email to drive store performance, optimise engagement, and increase supply.
• Supporting stores in using Too Good To Go and our systems, including training new managers and staff.
• Managing a small group of partners independently, ensuring we are supporting them in achieving their food waste reduction goals.
• Motivating store teams to reduce food waste and maximise available supply.
• Gathering store feedback, identifying trends, and escalating insights to the Key Account Manager.
• Ensuring a high-quality experience for our customers by monitoring store performance and taking action to improve standards.
• Completing administrative tasks such as updating store information and managing mass updates for public holidays.

Requirements

• As this role is entry-level we are not looking for any specific experience, however we are keen for you.