Td
About Td
Company description not provided.
Job Summary
Is it fun for you to connect with people from different walks of life and make lasting connections? Do you thrive in providing dynamic leadership to ensure seamless and impactful customer experience? If so, then apply with us today for the position of Manager Customer Experience and offer your expertise in creating meaningful and memorable customer experiences.
Key Responsibilities
- Mentor a team by showcasing exceptional experiences in every customer interaction and achieving operational excellence, and personal development objectives.
- Meet customer demands and compliance requirements by maintaining employee scheduling and ensuring all policies, procedures and guidelines of conduct are followed.
- Collaborate with One TD partners to help all customers in a way that suit their needs best.
- Support the frontline staff in resolving complaints as per customer problem resolution guidelines; encourage senior team members to act as a point of escalation and take personal ownership as required.
- Coach the team on advice-giving and customer conversation strategies and tactics to improve and promote a legendary customer experience.
- Lead the team to monitor workflows, prioritize tasks and assign duties while resolving and improving operational issues.
- Administer complex daily branch administrative duties.
- Maintain customer facing areas of the branch as per premises, marketing, and regulatory guidelines.
Requirements
- Strong leadership and mentoring skills.
- Excellent customer service and communication abilities.
- Ability to manage operational tasks effectively.
To apply for this job please visit td.wd3.myworkdayjobs.com.