Manager, Knowledge Base

About Gohighlevel

HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries.

Job Summary

As the Manager of Knowledge Base, you will lead a team dedicated to creating and improving help documentation, video content, and customer-facing resources. You’ll ensure that your team delivers high-quality content and initiatives aligned with product launches, customer needs, and cross-departmental goals.

Key Responsibilities

• Lead and mentor a team of Knowledge Base Associates, providing guidance and professional development opportunities.
• Oversee the monitoring, auditing, updating, and creation of help documentation using customer feedback and direct experience to identify areas for improvement.
• Develop strategies for enhancing help documentation with video content and ensure its successful implementation by your team.
• Collaborate with the Product Marketing team to outline and prioritize large-scale content initiatives that benefit the customer base.
• Partner with Product Managers and the Development Team to coordinate the creation of documentation for new releases.
• Support and guide your team in executing product-related initiatives across internal teams.

Requirements

• Proven leadership skills, with a track record of managing teams effectively.