Manager, Partner Customer Success

About Vanta

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it.

Job Summary

As the Manager, Partner Customer Success, you will build and lead a team responsible for driving adoption, value, and retention across Vanta’s partner ecosystem. This includes partners serving customers across our SMB and Enterprise segments, both in the U.S. and internationally. You will shape what Partner Customer Success looks like at Vanta by developing scalable processes, coaching a high-performing team, and collaborating deeply with cross-functional stakeholders across Sales, Product, Support, Operations, and Partnerships.

This role is for a leader who thrives in solving ambiguous problems, operating at multiple altitudes, and building structure in a fast-scaling environment. You will not only manage people — you will take strategic ownership of a rapidly expanding program and help craft the long-term vision for how Vanta partners deliver exceptional customer outcomes.

Location: Must be based on the U.S. East Coast.

What you’ll do:

Lead, Develop, and Inspire

• Hire, coach, and develop a team of Partner CSMs who consistently deliver customer value, operational excellence, and strong partner relationships.
• Model and foster a culture of customer obsession, accountability, and cross-functional collaboration.
• Build onboarding and enablement programs that ramp new hires to proficiency and prepare the team for ongoing growth.

Own and Evolve Vanta’s Partner CS Strategy

• Take strategic ownership of partner lifecycle management — from onboarding and enablement to adoption, advocacy, and long-term retention.
• Identify problems proactively and drive solutions to completion rather than escalating — demonstrating strong judgment, resilience, and creative problem-solving.
• Develop scalable, repeatable processes that empower partners to deliver successful customer outcomes at high velocity.

Drive Operational Rigor and Data-Driven Decision Making

• Utilize data to inform decision-making and improve partner success metrics.
• Implement best practices and operational efficiencies across the team.