Manager, Professional Services

About Sprout Social

Sprout Social is looking to hire a Manager, Professional Services to oversee a team of Strategic Service consultants who provide guidance, training, set-up and strategy on social media and Sprout solutions for enterprise-level customers.

Job Summary

Joining the Sales and Success team is an opportunity to accelerate your career. We’re a winning team selling and supporting the leading social media management platform for businesses.

Key Responsibilities

• Drive delivery excellence within an assigned team of strategic consultants with a focus on standardizing value-focused deliverables.
• Partner with other leaders on the education strategy for strategic consultants to ensure the staff maintains a high level of acumen in our software, clients and social media strategy.
• Partner with team and Service leaders to establish, implement and maintain the overarching consulting rituals that elevate conversations with our customers, defend revenue and drive predictable consulting outcomes.
• Work with other Services leaders to manage team bandwidth and project assignment.
• Provide ongoing feedback on performance to direct reports to ensure success in their role and support their career progression.
• Proactively engage business leaders and other subject matter experts within the company on key issues and provide guidance that helps manage risks and opportunities.
• Partner with other leaders to ensure predictable client journeys that change as our company evolves.
• Be the face of the Professional Services team in the sale cycle and play the role of executive sponsor for recurring customers.

Requirements

• 5+ years of senior-level social media experience that demonstrates a comprehensive knowledge of social media networks, influencer campaign management, customer stakeholders, the social media landscape and how to elevate strategy within the social media.