Manager, Residential Field Service Operations

About Omnidian

Omnidian, Inc. is a fast-growing Series C tech-enabled service company revolutionizing performance assurance for the distributed solar and energy storage industries. Omnidian is building a more sustainable future for the planet through our passionate teams, our innovative technology, and by creating an amazing customer experience. We are headquartered in Seattle, WA.

Job Summary

As a Manager on the Residential Field Service Team, you’ll be responsible for leading a team of Residential Field Service Managers (RFSMs) who oversee our solar service subcontractors across the country. This remote role reports to the Vice President, Service Network and partners closely with cross-functional teams including Dispatch, Customer Experience, and Portfolio Operations Management, to ensure efficient, high-quality service execution. You’ll help drive day-to-day consistency, support your team’s development, and ensure alignment with Omnidian’s operational standards.

Key Responsibilities

• Lead and coach RFSMs to meet performance and quality targets
• Conduct regular 1:1s, team syncs, and feedback sessions to support professional growth
• Act as a primary escalation point for subcontractor and field issues
• Ensure consistent execution of processes, workflows, and service standards
• Lead onboarding and training efforts for new team members

Cross-Functional Alignment & Execution

• Collaborate with internal teams to resolve service delays, escalations, or process gaps
• Analyze service data to identify trends and recommend improvements
• Support documentation and process updates for field operations
• Ensure accurate tracking of service quality and subcontractor performance

Requirements

• 4+ years of experience in solar operations, field service management, or subcontractor oversight
• 2+ years of experience leading or coaching a distributed team
• Solid understanding of residential solar systems and service workflows
• Comfortable with data analysis and digital tools (e.g., CRMs, service platforms)

Experience That’s a Plus

• Experience in a startup or high-growth company environment
• Familiarity with platforms like Salesforce, GSuite, Slack, or similar
• State Electrical Contractor License Holder
• NABCEP certification
• Experience scaling field teams or managing national service operations

Logistics

We plan to have this role start in November.