Manager, Service Delivery

About R1Rcm

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.

Job Summary

As the Mid Cycle Manager of Service Delivery, you will work alongside the Service Delivery leadership and associated team members on the revenue cycle delivery for large care organizations, partnering with the Customer Operations team and R1 functional teams to deliver superior results.

Key Responsibilities

• Responsible for day-to-day leadership and management of multiple Service Delivery associates
• Assist in executing action plans to improve operational and metric performance leveraging pre-identified drivers/risks/barriers
• Assist in developing regular and ad-hoc presentations to client executives highlighting pertinent updates relating to client needs
• Conduct necessary analysis required to clearly identify issues
• Support R1 functional leaders on decisions regarding daily operations within assigned hospital(s)
• Work to develop standardized templates for both analysis and client presentations that can be leveraged both on the specific client(s)
• Develop and coach team members in skills and processes to promote quality
• Measure and monitor KPI metrics related to AR performance with an emphasis on aging categories
• Prepare, analyze, and provide daily, weekly, and monthly metrics reports

Requirements

• At least 3+ years of Operational Hospital experience
• Background in Coding, Billing, and/or Follow-Up preferred
• Ability to develop and implement strategic plans to improve service delivery and align with business objectives
• Ability to analyze complex situations, identify problems, and make sound decisions to resolve issues efficiently

Salary

The base pay range is $70,921.24 – $114,234.05 per year. Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training. This job is eligible to participate in our annual bonus plan at a target of 10.00%.

The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career. Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the community.