Manager, Web Production

About Us
At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!

Available Locations: Austin

About the role
As the Manager, Web Production on the Web Strategy team, you will be responsible for managing a globally distributed team of web producers to ensure timely and high-quality delivery of web facing initiatives with full governance. You will own the intake, grooming, prioritization, QA and delivery of web publishing tasks in an operationally efficient manner for the website. The scope of the role includes team management, program and project management, website / CMS operations management as well as hands-on web production. You will act as a key partner to x-functional stakeholders for their web facing needs and help drive those initiatives with a strategic lens in a standardized, timely and operationally efficient manner. This is a highly visible role, which requires a growth mindset, great attention to detail, strong ability to multi-task, strong communication, and organizational skills.

Primary responsibilities
Team leadership and management
Lead, coach and develop a high-performing team of global web producers
Oversee daily production workflows, ensuring timely, accurate and brand-compliant web publishing
Set clear priorities and goals for the team, while managing work load and resource allocation
Web production governance and QA
Maintain brand, design and accessibility standards across all web experiences
Establish QA process and editorial checks before pages go live
Maintain production playbook(s) and publishing best practices to ensure consistency at scale
Cross-functional partnership and collaboration
Partner closely with stakeholders across marketing, content, UX, and product teams to ensure tickets are fully groomed, scoped and ready for production
Guide stakeholder discussions towards…