Meter Data Technician

About City of Fort Worth

The City of Fort Worth is one of the fastest growing large cities in the U.S. Our employees serve the needs of over 1,000,000 residents, promoting our values of exceptional customer experience, mutual respect, embracing our diversity, continuous improvement, ethical behavior, and accountability.

Job Summary

Do you have a keen eye for detail and a passion for data-driven problem solving? Join the Meter Services team within Fort Worth’s Customer Care Division and play a key role in advancing the City’s smart water technology. As a Meter Data Technician, you will monitor, analyze, and validate water meter data collected through our Advanced Metering Infrastructure (AMI) systems. Your work will directly support water accuracy, billing integrity, and customer satisfaction across the city.

Key Responsibilities

• Expedite, prioritize, and communicate work orders to field staff to support timely and efficient field response.
• Generate and track work orders for skipped reads, quality control re-checks, and customer account investigations.
• Collaborate with field crews, billing teams, and water development staff to ensure accurate meter mapping and service records.
• Analyze and validate automated meter readings for accuracy.
• Monitor AMI reports to detect and resolve issues.

Required Qualifications

• Associate’s degree with major course work in accounting, finance, business administration, or related fields.
• One (1) year of experience in AMI systems, meter data management or related fieldwork.

Preferred Qualifications

• Experience with AMI systems, especially RNI and MDMS platforms.
• Familiarity with systems like AS400 billing, ArcGIS, CRM, Maximo, or other asset/work order management platforms.
• Strong background in QA/QC, meter read validation, and understanding meter reading cycles.
• Ability to read and interpret utility maps.
• Bilingual in English and Spanish is a plus.

Benefits & Perks

• 11 Paid Holidays
• Medical, Dental, Vision
• Paid Time Off
• Pension Plan
• Professional Development Opportunities