Mission Support Warranty Specialist

About Saronic

Saronic Technologies is a leader in revolutionizing defense autonomy at sea, dedicated to developing state-of-the-art solutions that enhance maritime operations for the Department of Defense (DoD) through autonomous and intelligent platforms.

Job Summary

We are seeking a Mission Support Warranty Specialist to support the tactical execution of warranty operations within our Mission Services organization. This Individual Contributor role will report to the Mission Support Program Manager and focus on the day-to-day tracking of warranty agreements, maintaining accurate data in our CRM systems, coordinating supplier warranty processes, and ensuring timely execution of returns and claims.

Key Responsibilities

• Track warranty agreements across customers and suppliers to ensure compliance.
• Keep CRM systems up to date with warranty coverage, claims history, and status.
• Monitor warranty expirations, claim deadlines, and recall notices.
• Partner with Supply Chain on supplier warranty relationships.
• Administer and track RMA processes with OEM suppliers, ensuring timely resolution of returns.
• Coordinate inbound and outbound logistics for parts tied to warranty claims.
• Act as the claims coordinator for engine manufacturer warranty programs.
• Support ship set commissioning to ensure warranty coverage is properly established.
• Submit, document, and follow through on warranty claims.
• Manage recall notifications and processes in partnership with suppliers and internal teams.
• Maintain SOPs for warranty tracking, RMA handling, and claims processing.
• Provide regular reporting on warranty claims status, costs, and trends.
• Support continuous improvements in warranty accuracy, responsiveness, and supplier engagement.

Qualifications

• Bachelor’s degree preferred, or equivalent professional experience.
• Minimum 3 years of experience in warranty management, service supply chain, or related operations.
• Direct experience with warranty claim coordination, RMA processing, or recall administration.
• Experience in claims management for a high-volume service department at an automotive dealer, or in manufacturing or logistics warranty environments.