Website Motorolasolutions
About Motorola Solutions
At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.
Department Overview
As a global leader in public safety and enterprise security, we create and connect the technologies that help to keep people safe where they live, learn, work, and play. At Motorola Solutions, we’re ushering in a new era in public safety and security. Bring your passion, potential, and talents to a career that matters.
Job Summary
The NG911 Service Desk provides 24/7 monitoring and response services for 9-1-1 Public Safety in NYC. Primary responsibilities include, but are not limited to, monitoring, issue recording, escalation, general triage, and resolving Tier 1 issues in a timely manner utilizing the provided software tool sets. Typical solutions supported include Windows Servers, Linux Servers, out-of-band management, Telco carriers, and networking devices (such as switches, routers, and firewalls). Senior technicians will provide ongoing technical training and process instruction to members of staff. Position can involve training of new Tier 1 staff.
Key Responsibilities
- Monitoring and responding to 9-1-1 Public Safety issues
- Issue recording and escalation
- General triage and resolving Tier 1 issues
- Providing technical training to staff
Required Qualifications
- 2+ years of experience in Customer Service, Call Center, or Operations support in a customer-facing IT Service organization
- Familiar with Microsoft Windows products
- Use of ServiceNow or Remedy for Incident Management
- Exceptional written and verbal communication skills
- Ability to work in a 24/7 shift environment
Salary
Target Base Salary Range: $59,200 – $94,700 USD
To apply for this job please visit motorolasolutions.wd5.myworkdayjobs.com.