Operations Analyst

About Manulife

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit our story.

Job Summary

We’re looking for an Operations Analyst to join our Insurance Operations team at MBPS. In this role, you will handle a wide variety of transactions under Policy Admin Services.

Key Responsibilities

• Process and analyze transactions in line with the Service Level Agreement set with the Business Unit
• Attain Mastery of Business Unit Policies governing the transactions being processed
• Report all system issues that may affect the operations
• Such other duties and functions as assigned by Operations Management

Required Qualifications

• At least 1 year data/BPO experience as a requirement
• For undergraduate, with 2 years of data/BPO experience
• Basic knowledge with MS office applications (Word, Excel, Powerpoint)
• Knowledge of browsers and relevant computer applications
• Exhibits good navigation skills

Preferred Qualifications

• Above average problem-solving skills
• Above average written and verbal communication skills
• Above average attentiveness to detail
• Fast and accurate data-entry skills with the ability to process high volumes of work accurately
• Adaptable to change

Benefits & Perks

We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see.