Operations Associate, Customer Success Operations

About Jobgether

Jobgether is a platform that connects job seekers with remote job opportunities.

Job Summary

We are currently looking for an Operations Associate, Customer Success Operations in the United States. In this role, you will partner with Customer Success Managers and cross-functional teams to enhance internal operations and optimize the client experience.

Key Responsibilities

• Partner with Customer Success Managers to resolve escalated client issues and complex support requests.
• Develop, document, and implement new or updated operational processes to improve team efficiency and client outcomes.
• Serve as a thought partner in addressing nuanced client requests and operational challenges.
• Perform back-end analysis using SQL to troubleshoot and triage complex issues.
• Train and support the Customer Success team on updated procedures and best practices.
• Collaborate across teams to ensure alignment on internal requests, escalations, and process improvements.

Requirements

• 5+ years of experience in customer service, project management, or related roles, preferably in healthcare technology or SaaS.
• 3+ years of experience designing and optimizing standard operational procedures.
• Strong technical troubleshooting and problem-solving skills, with experience in SQL or clinical/technical applications.
• Familiarity with clinical documentation improvement (CDI) software or related healthcare applications preferred.
• Experience with ticketing or workflow tools (Jira, Zendesk, ServiceNow) for operational support.
• Excellent communication and collaboration skills with technical and non-technical teams.
• Flexible, proactive, and adaptable with strong time management skills in a remote environment.
• Empathetic, patient, and committed to helping colleagues and clients succeed.

Benefits

• Competitive salary: $100,000 – $120,000.
• Fully remote within the U.S. with $400 home office stipend.
• Medical, dental, and vision coverage with premium contributions for employees and dependents.
• One Medical membership included with eligible medical plan.
• Generous paid parental leave: up to 12 weeks for birthing parents, 6 weeks for non-birthing parents.
• Unlimited PTO plus 10 holidays, including floating holidays.
• Learning & development stipend of $500 per year.
• 401(k) with Traditional & Roth options through Empo.