Operations Manager

About Jll

JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Job Summary

The Operations Manager serves as a business partner to the South Florida local markets business in JLL’s corporate office. The position partners closely with the Regional Operations Lead, providing direct oversight of market operations and support teams, with a primary focus on Brokerage operations, office management, and client service excellence. This role will manage day-to-day operational processes for South Florida, coordinate support resources, drive technology adoption, and ensure alignment with firm policies and strategic goals. The Operations Manager will report directly to the Southeast Region Operations Lead.

Key Responsibilities

• Manage the full spectrum of day-to-day South Florida office operations and serve as the main point of contact (POC) for brokers, employees, and support staff.
• Oversee and assign work to assistants, Sales Coordinators, and other operational support roles; ensure adequate coverage, effective onboarding, and optimal team structure.
• Lead the implementation, improvement, and documentation of local business processes in alignment with JLL standards.
• Interface regularly with Facilities Management, overseeing office upkeep, security badges, vendor relationships, and coordination of services.
• Drive technology adoption in the office; act as point of contact for troubleshooting, process enhancements, and ongoing usage tracking.
• Ensure all real estate licensing, training, and compliance requirements are met for the South Florida market.
• Approve expense reports, monitor adherence to T&E policies, and ensure producer spend aligns with business targets.
• Analyze T&E spend, support initial budget and business case preparation, and provide recommendations for process and cost improvement.
• Partner with Operations Lead and Finance on budget development, monthly market reviews, forecasting, WIP, and financial performance analysis.
• Assist with invoice and expense processing as needed.
• Coordinate onboarding for all new hires, ensuring access to systems, training schedules, and all necessary resources for smooth integration.
• Participate in performance reviews, team workload management, and recommendations for support team structure optimization.
• Track and coordinate documentation for award nominations, broker separations, and talent-related activities.