Operations Support (Public Benefits Specialist, Entry)

About Oregon

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.

Job Summary

Opportunity awaits! Looking for meaningful work with real impact? We welcome you to bring your customer service knowledge and experience and step into this role where your skills can shine! As Operations Support, you will work in our Klamath Falls office assisting Oregonians in-person.

Key Responsibilities

• Greet and assist Oregonians through a trauma-informed lens.
• Contribute to the welcoming environment as families interact with the department.
• Support the day-to-day operations of the office, virtually through the online application portal or telephone communication.
• Work with Oregonians who are applying for programs such as medical, cash for families (TANF), Domestic Violence services, food benefits (SNAP), childcare assistance (ERDC), and long-term care services in-person, by phone and via our online applicant portal to answer case status and other inquiries; provide information on how to access community resources.
• Complete all administrative duties including data entry, maintaining electronic filing, coordinating meeting rooms, and managing incoming mail in person and electronically.
• Work within a team that collaboratively rotates tasks to support the business needs of the office.

Requirements

• Two years of experience working in a reception area or call center either interviewing to obtain information or providing customer service.
• This experience must have involved a high volume of work (e.g., data entry, assuring information on applications is complete and accurate, completing necessary documents, etc.); OR
• An associate degree in a Behavioral Science, Social Science or a closely related field AND six months of experience working in a busy reception area or call center either interviewing to obtain information or providing customer service; OR
• An equivalent combination of education, training, and experience relative to the class concept.

Essential Attributes

• Experience clearly communicating program rules, procedures, and eligibility requirements to diverse audiences while demonstrating active listening skills.
• Experience processing detailed data accurately and efficiently in support of operations.