Partner and Channel Operations Senior Manager

About Restaurant365

Company description here…

Job Summary

Join the Revenue Operations & Enablement Team as our Partner & Channel Operations Senior Manager! In this role, you will drive operational excellence, forecasting discipline, and cross-functional alignment across our Partnerships organization.

Key Responsibilities

• Own partner forecasting with PAMs and leaders, including process cadence, standardization, and accuracy tracking
• Stand up and manage a Partner Relationship Management (PRM) system integrated with CRM, ensuring alignment with MOPS and SOPS
• Deliver monthly reporting to referral partners (customized to their requirements) and consolidate internal reporting for leadership
• Partner with Revenue Enablement to ensure all AEs follow ROEs and processes for referral partners
• Collaborate with the Partner Success team to ensure alignment for partner customers and indirect customers
• Work closely with Finance on partner-related revenue recognition, bookings and commissions reporting, and indirect customer bookings
• Partner with the Business Intelligence team to increase reporting efficiency and ensure alignment across key reporting systems
• Drive cross-functional collaboration with MOPS, SOPS, Finance, and Enablement to ensure data accuracy and process adoption
• Build and maintain dashboards and reporting frameworks to track performance by partner, partner type, and PAM
• Provide strategic insights and decision support to Partnerships, Sales, and Revenue Operations leadership on partner performance, investments, and enablement priorities
• Champion operational best practices across partner teams, including pipeline hygiene, forecasting discipline, and process compliance
• Champion adoption of AI tools and practices to enhance efficiency, reporting, and forecasting within Partner Operations
• Other duties as assigned

Requirements

• 8+ years of experience in Partner Operations, Channel Operations, Revenue Operations, or Sales Operations within SaaS or technology companies
• Strong background in partner/channel ecosystems, referral models, and co-selling motions
• Expertise in forecasting, pipeline management, and revenue reporting
• Technology expertise in Salesforce CRM and Salesforce reporting, PRM tools (ideally Salesforce PRM), Crossbeam (or equivalent partner ecosystem platforms)
• Advanced proficiency in Excel, including modeling, pivot tables, and data analysis
• Proficiency with productivity tools such as Excel, Word, PowerPoint or Google Docs, Google Sheets, and Slides
• Familiarity with AI tools such as Glean, Copilot, OpenAI, or similar, with the ability to leverage them for efficiency and insights