Patient Access Representative, Gynecology, University Health Services

About Utaustin

Our mission at Healthyhorns is to enhance the health and well-being of students’ bodies, minds and lives in support of their academic and personal goals. Healthyhorns is the umbrella brand encompassing University Health Services, Counseling and Mental Health Center and Longhorn Wellness Center. Together, the departments work to enhance the health and well-being of students’ bodies, minds and lives in support of their academic and personal goals. University Health Services (UHS) is an accredited on-campus medical facility dedicated to addressing the varied healthcare needs of UT Austin students. UHS provides comprehensive services, including general medical care, public health education and specialty clinics.

Job Summary

Provide administrative support to the Gynecology clinic.

Key Responsibilities

• Front office duties, such as: greets students and initiates check-in and check-out procedures; manages incoming and outgoing telephone calls for department; schedules new and follow-up appointments.
• Readily accepts other responsibilities and participates in other activities and committees as assigned, including providing back-up support for scheduling template changes.
• Works overtime, weekends, evenings and holiday as needed.
• Demonstrates regular and punctual attendance pattern.
• Exhibits behaviors consistent with organizational values by demonstrating respect and professionalism, adhering to customer service standards and policies, maintaining patient confidentiality, and actively engaging in quality improvement efforts.

Requirements

• High school diploma or GED.
• Three years of experience with clerical functions working in the front office of a healthcare/medical facility.
• Experience collecting/verifying health insurance information.
• Excellent interpersonal and communication skills and a professional demeanor.
• Accuracy in grammar and punctuation.
• Outstanding organizational skills.
• Attention to detail.
• Demonstrated ability to learn tasks quickly with minimal training and supervision.
• Flexibility with shifting priorities.
• Ability to maintain confidentiality of protected health information.
• Regular and punctual attendance.
• Exhibits customer service-oriented behavior and excellent public relations skills.

Benefits

The University of Texas at Austin offers a competitive benefits package that includes but not limited to:

• 100% employer-paid basic medical coverage
• Retirement contributions
• Paid vacation and sick time
• Paid holidays

Please visit UT Austin’s Human Resources (HR) website at https://hr.utexas.edu/prospective/benefits to learn more about the total benefits offered.