Personal Care Specialist

About Green Thumb

Green Thumb is dedicated to providing exceptional service and products to our patients and customers.

Job Summary

The RISE Personal Care Specialist engages in one-on-one interactions with patients and/or customers from the time they enter the retail area until they check out and exit the store. Our ideal candidate should be friendly and upbeat, much like a barista in your favorite coffee shop.

Key Responsibilities

• Engage with and assist patients and/or customers in a customer-facing, intimate retail environment.
• Play an active part in patients’ and/or customers’ education on products, methods of consumption, and safety.
• Utilize product and consumption-method knowledge to recommend a safe and effective regimen.
• Remain up to date on product knowledge.
• Promote a positive, communicative, patient and/or customer-oriented work environment.
• Assist in verifying order deliveries for accuracy.
• Support the management team to ensure retail store operations run smoothly.
• Ensure local and state cannabis regulations are properly enforced and upheld.
• Maintain cleanliness, safety, and presentation standards throughout the dispensary.
• Complete duties at assigned workstations during scheduled shifts.
• Perform other duties as assigned.

Requirements

• At least one year of customer service experience; preference for candidates with specialty, customer-facing retail experience.
• Must meet scheduling and availability requirements.
• Must be 21 years or older.
• Must pass all required background checks.
• Possess valid driver’s license or state ID.
• Must remain compliant with all legal or company regulations for working in the cannabis industry.