Personal Care Specialist

About Green Thumb

Green Thumb is a leading cannabis company dedicated to providing high-quality products and exceptional customer service.

Job Summary

The RISE Personal Care Specialists engage in one-on-one interactions with patients and/or customers from the time they enter the retail area until they check out and exit the store. Our ideal Personal Care Specialist candidate should be friendly and upbeat, much like a barista in your favorite coffee shop. Our incredible Personal Care Specialists are Green Thumb’s secret to success—they connect each unique patient and/or customer with just the right product and method of consumption for their needs.

Key Responsibilities

• Engage with and assist patients and/or customers in a customer-facing, intimate retail environment.
• Play an active part in patients’ and/or customers’ education on products, methods of consumption, and safety as part of patient interaction.
• Utilize product and consumption-method knowledge to recommend a safe and effective regimen suited to each patient and/or customer’s needs.
• Responsible for remaining up to date on product knowledge.
• Promote a work environment that is positive, communicative, patient and/or customer-oriented.
• Assist in verifying order deliveries for accuracy.
• Provide necessary support to the management team to ensure retail store operations run smoothly, properly, and in compliance with the applicable rules and regulations.
• Ensure local and state cannabis regulations are properly enforced and upheld.
• Ensure sales floor is properly stocked and presence of the store is well maintained and compliant.
• Maintenance of hard copy files as required.
• Follow security measures and safety compliance procedures.
• Complete duties at assigned workstations, as determined by management, during scheduled shifts.
• Uphold cleanliness, safety, and presentation standards throughout the dispensary.
• Other duties as assigned.

Requirements

• At least one year of customer service experience; preference for candidates with specialty, customer-facing retail experience.
• Meet the scheduling and availability requirements to meet business needs.
• Must have reliable, responsible, and dependable attendance.
• Must be 21 years or older.
• Must pass all required background checks including state-specific cannabis employment requirements.
• Possess valid driver’s license or state ID.
• Must be and remain compliant with all legal or company regulations for working in the cannabis industry.
• Prior cannabis experience not required.