Physical Security Support Engineer – Remote

About New Era Technology

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we’re committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale. At New Era, you’ll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service. If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together.

Job Summary

Physical Security Support Engineer position with New Era Technology offers you the following: Full Benefits Medical Dental Vision 401K match 29 PTO Days including company holidays.

Key Responsibilities

• Act as overall Electronic Security subject matter expert for National and International multi-site deployments, relating to video surveillance, intrusion alarms, and card access technologies.
• Maintain up-to-date knowledge of all various manufacturer product lines and disseminate training related information when available.
• Provide remote support and act as the main technical point of contact for assigned field technicians working on various technologies including video surveillance, intrusion alarms, and card access systems.
• Manage assigned workload and deliver services in accordance with established objectives set forth by Project Team.
• Work with central station monitoring provider to set up new accounts and monitor day to day alarms and troubles pertaining to intrusion alarms.
• Provide regular technical check-ins to various cloud-based systems relating to video surveillance, intrusion alarm, and card access technologies to confirm system functionality.
• Consult with assigned customers, vendors, sales, or other individuals to discuss and formulate estimates and resolve issues for assigned customer’s projects.
• Provide daily updates on status of scheduled deployments.

Requirements

• Must be able to clearly communicate and provide reasoning to a wide array of technically skilled people.