Principal, Market & Field Operations

About Zillow

Market Operations sits at the center of Zillow’s effort to deliver the Integrated Transaction, enabling customers to find their home, their agent, their financing, and their closing services all within Zillow’s ecosystem. Market Operations ensures this connected experience is supported by equally connected operations. We translate strategic goals into scalable systems and field execution, bridging the gap between planning and performance. Market Ops designs the frameworks, tools, and operating rhythms that allow Zillow’s teams to work in concert toward growth, accountability, and an exceptional customer experience. We partner closely with Sales, Product Operations, Enablement, and other cross-functional teams to make sure the field is equipped to deliver on the promise of a seamless, integrated real estate journey.

About the role

As Principal, Market & Field Operations, you will own the strategic foundation for how Market Ops delivers against Zillow’s market share and adoption goals. You’ll lead the bottom-up planning process that translates business targets into actionable market-level plans, and build the framework we use to understand where we play, how we win, and what needs to change to hit our goals. This role requires a blend of analytical rigor, operational intuition, and structured problem solving. You’ll build models and frameworks that assess market opportunity, test assumptions against field realities, shape how we prioritize and focus resources, and identify key levers—partner mix, coverage, execution constraints—that influence our performance. You’ll combine structured analysis with pragmatic operations work to help teams execute smarter and faster. You’ll work closely with cross-functional partners to align on plans, and with field teams to make those plans real. This is a high-impact role for someone who’s worked in strategy or consulting, but is now looking to get closer to execution, while still operating at altitude. This role blends strategic thinking with hands-on execution, and is ideal for someone who wants to bridge analytics, planning, and day-to-day operational impact.

What You’ll Do

• Develop the Strategic Framework for Market Growth
• Create the structure for how we evaluate opportunity, coverage, and performance by market
• Define what “good” looks like for agent and partner penetration, and identify what drives variation across geos
• Deliver market-level insights that help Sales, Finance, and leadership prioritize investments
• Build and Validate the Path to Plan
• Lead the bottoms-up build of how Market Ops delivers business targets across markets, partners, and segments
• Pressure-test top-down goals with real market dynamics and funnel performance
• Identify where plans are tracking, where they’re at risk, and what actions are needed to close gaps
• Identify and Execute Against Growth Levers
• Analyze structural and operational constraints(e.g., partner mix, field coverage, agent engagement)