Public Benefits Specialist

About Oregon

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.

Job Summary

Opportunity awaits! Looking for a rewarding career where you can work alongside a team of dedicated individuals to support Oregonians? This opportunity offers growth and the chance to positively impact lives. As a Public Benefits Specialist, you will work in the Southeast Portland Branch (on SE Malden Street) assisting Oregonians in-person.

Key Responsibilities

• Perform eligibility determinations, redeterminations, periodic reviews, and updates to changes for ODHS, Oregon Health Authority (OHA), and Department of Early Learning and Care (DELC) programs.
• Interview applicants in person and by phone to gather information needed to assess and determine if there is a need for services and benefits.
• Assess client family strengths and needs, connecting families to other resources and programs.
• Update narrative report summarizing new information from client and collateral sources, findings of home visit, and conclusions.

Requirements

• One year of experience working at the Human Services Specialist 1 level for the State of Oregon; OR
• Two years of experience working with the public, providing assistance and interpreting and applying policies, rules, or guidelines; OR
• An associate degree in a Behavioral Science, Social Science or a closely related field AND six months of experience working with the public, providing assistance and interpreting and applying policies, rules, or guidelines; OR
• An equivalent combination of education, training, and experience relative to the class concept.

Essential Attributes

• Experience communicating complex and technical information clearly, both verbally and in writing, to people from diverse backgrounds.
• Experience preparing and maintaining thorough client records and narratives.
• Experience researching, interpreting, and applying policies and regulations in a work environment.
• Demonstrated effectively prioritizing tasks and managing time.