Quality Systems Specialist

About Boeing

Boeing Commercial Airplanes (BCA) is looking for a Quality Systems Specialist to support the Fabrication Core Quality Team based out of Auburn, Washington.

Job Summary

We are seeking a skilled Quality Systems Specialist (QSS) to join our team. This role will be pivotal in managing the lifecycle of Speak Up reports from Open–Triage through Fact Finding, Action/Mitigation, and Closure. The QSS will also ensure confidentiality, apply Just Culture principles, drive stakeholder decisions, and provide leadership visibility to reduce safety, quality, and compliance risk.

Key Responsibilities

• Protect reporter confidentiality at all times; use non-identifying language and limit access to need-to-know information.
• Act as an ambassador for the Speak Up process and ensure its consistent application across the business unit.
• Attend business-unit triage meetings and accept routing of reports to the assigned SMS Board.
• Project manage the lifecycle of assigned ASRs beginning in Open–Triage: assign leaders/analysts, monitor progress, and drive to closure.
• Ensure assigned leaders identify and confirm a Local/Lead Analyst (investigator) and that the analyst has required confidentiality training and signed agreements.
• Create and assign Assigned Leader and Lead Investigator actions in ASATS; ensure analysts provide weekly updates and adjust ECDs when required.
• Provide SMS Board leadership visibility via Tableau and ensure integration between the Report Manager and Local Analyst.
• Review and critically evaluate fact-finding reports and proposed dispositions; ensure completeness and that corrective actions fully address the reported concern.
• Convene or participate in stakeholder review to obtain concurrence on final disposition within fact-finding timeframes; document Assigned Leader approval.
• Prepare ASR closure package; validate closure criteria are met and monitor the record until formal closure.
• Monitor implementation of mitigation actions (Manage Mitigation Plan / Closed-Loop Process / Functional Partner referrals) and verify outcomes (published process revisions, training, SAT closeouts, ELR/IP/SOI updates, IT/Maximo tickets).
• Support SMS Hazard determinations and coordinate with SMS Board to update SMS fields and link SRT numbers when hazards are identified.
• Escalate and coordinate with Business Unit Portfolio Manager and Ethics when potential misconduct or joint investigation triggers are identified.

Requirements

• 3+ years of experience in Analytical Skills: root cause analysis, data synthesis, report writing.
• 3+ years of experience in Critical Thinking: evaluate evidence, detect logical fallacies, challenge assumptions.
• 3+ years of experience in Quality Assurance: develop quality directives, conduct audits.