Remote Customer Loyalty Manager

About Jobgether

Jobgether is a platform that connects job seekers with opportunities in the remote work landscape.

Job Summary

We are currently looking for a Customer Success Manager – REMOTE. In this role, you will be pivotal in driving the adoption of audio AI technology across Southern Europe. Your mission will involve engaging with customers directly to ensure they successfully leverage our innovative platform.

Key Responsibilities

• Drive adoption of the audio AI platform across Southern Europe.
• Administer onboarding and enablement tactics for various products.
• Analyze product usage and performance to identify and address issues.
• Collaborate with Sales, Engineering, and Customer Success leadership.
• Identify expansion opportunities and drive renewals and upsells.
• Measure success through Gross Revenue Retention and Net Revenue Retention.

Requirements

• 5+ years of Customer Success or Account Management experience in complex B2B SaaS.
• Fluent in Italian or Spanish and English.
• Experience with AI agents and API integrations.
• Proven track record in driving revenue outcomes.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Understanding of the Southern Europe market landscape.
• Self-motivated and capable of working independently.

Benefits

• Innovative culture with a focus on defining the trajectory of AI.
• Dynamic growth paths and opportunities to drive impact.
• Proactive support for professional development.
• Annual stipend for social travel with colleagues.
• Annual company offsite in different global locations.
• Monthly co-working stipend for remote workers.