Remote User Experience Manager

About Jobgether

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a User Experience Manager – REMOTE.

Job Summary

In this role, you will play a crucial part in shaping the customer journey by mentoring a team of designers while engaging directly in creating seamless digital interactions. Your leadership will drive the development of best-in-class customer-centric experiences that cultivate brand loyalty and trust. You will collaborate with various teams to enhance our e-commerce offerings, ensuring that accessibility and usability are at the forefront of all design decisions.

Key Responsibilities

• Manage, mentor, and develop a team of UX designers, fostering a culture of creativity, collaboration, and continuous improvement.
• Partner closely with the Director of Customer Experience, Product, Engineering, and Marketing to define and execute the vision for customer-centered e-commerce experiences.
• Set design standards and establish scalable processes, tools, and best practices to elevate UX across the organization.
• Leverage research, customer insights, and analytics to guide design decisions and measure impact on business outcomes.
• Balance strategic leadership with occasional hands-on design contribution to guide critical initiatives.
• Advocate for the customer at every stage, ensuring accessibility, usability, and design consistency.
• Communicate design strategies and outcomes effectively to stakeholders at all levels, influencing business and product decisions.

Requirements

• Bachelor’s degree in Human-Computer Interaction (HCI), User Experience Design, Graphic Design, Psychology, or a related field.
• 6+ years of UX/UI design experience, with at least 3+ years in a leadership role and success scaling high-performing design teams.
• Demonstrated track record designing and delivering e-commerce experiences that drive engagement, conversion, and customer satisfaction.
• Strong leadership skills with experience in coaching, mentoring, and developing design talent.
• Hands-on expertise with modern design and prototyping tools (Figma, Sketch, Adobe XD, etc.).
• Experience guiding teams through user research, usability testing, and data-driven design.
• Excellent communication and storytelling skills with the ability to influence across teams and leadership levels.
• Deep knowledge of accessibility standards and inclusive design practices.

Benefits

• Comprehensive and affordable medical, dental, vision, and voluntary life insurance options.
• 401(k) with up to 4% company match.
• Paid vacation, sick time, and holidays.
• Company-paid basic life insurance and long-term disability.
• Discounted auto, home, and pet insurance programs.
• Flexible Spending Account (FSA).
• Confidential mental health, financial planning, and legal support through our Employee Assistance Program.