Sales Operations Analyst

About Danaher

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Genedata, one of Danaher’s 15+ operating companies, our work saves lives – and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. The biopharmaceutical industry is undergoing a digitalization revolution, adopting data-driven R&D approaches to develop innovative therapies quicker. Genedata’s market-leading enterprise software is fueling this revolution, enabling leading biopharma, biotech, and CRDMO companies worldwide to automate processes and leverage biopharma R&D data analytics so they can find breakthrough therapies faster. Join this digital transformation and help scientists around the world accelerate the pace of biopharma R&D. Learn about the Danaher Business System which makes everything possible.

Job Summary

The Sales Operations Analyst supports our global Sales teams and works in close collaboration with our internal partners, including Finance, IT, Legal, and Marketing departments. This position reports to the Sales Operations Manager and is part of the Sales department located in Lexington, MA.

Key Responsibilities

• Sales Commission Management: Calculate sales commissions, while leading initiatives to automate and streamline the commission process.
• Sales Forecast & CRM Data Management: Oversee the accuracy of sales forecasts by collaborating closely with the sales team for timely updates. Ensure CRM data integrity through regular audits and maintenance to support reliable reporting and decision-making.
• Process Compliance: Oversee the fulfillment of sales processes to guarantee adherence and efficiency.
• Report and Dashboard Management: Create and update CRM reports and other reports, and dashboards to provide clear visibility into performance metrics.
• Sales Tools Leadership: Act as a champion for sales tools by updating user documentation, conducting training sessions, and providing ongoing user support.
• Support and Assistance: Address inquiries from the sales team and other functions within Genedata regarding tools and processes, fostering a supportive environment.
• Quality Assurance: Test new CRM functionalities before deployment to ensure they meet production standards.

Requirements

• Educational Background: A relevant university degree in Economics, Finance, or related.
• Sales Commission Expertise: Minimum of 2 years of hands-on experience in calculating and managing sales commission processes, including interpreting compensation plans, ensuring accurate payouts, and collaborating with cross-functional teams to resolve discrepancies.
• Analytical Skills: Proficiency in working with numbers.