Sales Ops Salesforce Business Analyst

About Penumbrainc

Company description not provided.

Job Summary

The Sales Ops Salesforce Business Analyst plays a pivotal role in executing sales strategy, driving operational excellence, and influencing executive decision-making through actionable insights and scalable solutions in Salesforce.

Key Responsibilities

• Partner with commercial leadership to define and execute sales strategies.
• Lead cross-functional projects to align sales, marketing, medical education, operations, legal, and customer success workflows.
• Serve as the primary commercial point of contact, owning end-to-end system processes to ensure alignment with business objectives and customer expectations.
• Champion and protect the customer relationship by proactively managing commercial priorities, resolving conflicts, and driving value delivery across stakeholders.
• Oversee the design, configuration, and governance of Salesforce to support evolving business needs.
• Establish and enforce data quality standards and governance frameworks within Salesforce.
• Lead initiatives to optimize the end-to-end sales process, from lead management, quote generation, alignments, customer master, etc.
• Identify and implement process improvements that increase efficiency and scalability, with the goal of revenue growth in mind.
• Drive adoption of Salesforce best practices across global sales teams.
• Ensure consistent, accurate, and actionable data across all sales systems.
• Support the integrity, accuracy, and integration of customer master data, including but not limited to customer alignments, organization hierarchy, roles, relationships, etc.
• Ensure that data integration, workflows, processes, and logic work seamlessly and systematically.
• Provide deep analysis of pipeline health, sales performance, and forecasting accuracy.
• Deliver dynamic dashboards and reports that inform strategic decisions.
• Adhere to the Company’s Quality Management System (QMS) as well as domestic and global quality system regulations, standards, and procedures.
• Understand relevant security, privacy and compliance principles and adhere to the regulations, standards, and procedures that are applicable to the Company.
• Ensure other members of the department follow the QMS, regulations, standards, and procedures.
• Perform other work-related duties as assigned.

Requirements

• Bachelor’s degree in business, Information Systems, Computer Science, or a related field with 8+ years of experience, or equivalent combination of education and experience in Sales Operations, Business Analysis, or a related field.