Senior Analyst, Solution Engineering CoE

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we’re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce’s core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place!

Job Summary

Agentforce is the future of AI, and you are the future of Salesforce. Strategy & Operations plays a critical role for the Global Solutions Center of Excellence (CoE) to help evolve the Solutions Organization into the next generation of talent, drive alignment between Product and Sales, and accelerate Salesforce’s path to $50B. As we transition to an AI-first approach for our demos and tools, measuring impact is critical. The Senior Analyst, Demos & Tools will serve as the “analytical engine” behind our best-in-class tools program and global demo strategy.

Key Responsibilities

• Analytics Framework & Infrastructure: Partner with the Global Analytics team to create a “single source of truth” for Solution Engineering data. Design and maintain the datasets, views, and data pipelines required to track tool and demo performance.
• Tools Program Analytics: Support the Solutions Tools Program Manager by analyzing license utilization, adoption rates, and spend efficiency. Provide data-driven recommendations on license renewals, true-ups, and potential cost-savings.
• Pilot & Evaluation Measurement: Define success metrics for tool pilots and evaluations. Analyze quantitative feedback and usage data from pilots to support “Go/No-Go” purchasing decisions.
• Demo Performance Insights: Analyze the broader Demos portfolio to understand trends in demo consumption, creation, and customization. Correlate demo activity with deal outcomes (conversion rates, cycle time, ACV) to validate the impact of our demo strategy.
• Dashboarding & Reporting: Design, build, and maintain scalable dashboards (Tableau, CRM Analytics) that provide real-time visibility into program health for stakeholders ranging from operational leads to executive leadership.

Strategic Recommendations