Senior Clinical Manager, Family Care

About Spring Health

Our mission: to eliminate every barrier to mental health. At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.

Job Summary

As the Senior Clinical Manager, Family Care you will shape and scale how Spring Health supports members and families through compassionate, evidence-based care. This role will support the growth of Spring Health’s services for families, teens/adolescents, and children. You’ll design and launch new clinical initiatives, guide cross-functional teams to deliver measurable outcomes, and ensure that every aspect of the family care experience reflects clinical excellence. This role blends strategic leadership with hands-on clinical engagement, serving as the bridge between care delivery, product innovation, and business impact. This is a full time position that is fully remote that will report to the Senior Director of the Specialty Care Programs. Occasional travel may be required for company or team events.

Key Responsibilities

• Serve as clinical lead for providers, peer recovery, and care navigators involved in the family care experience
• In collaboration with key stakeholders, drive the strategic vision for family care
• Lead clinical design, development, and launch of family support programs
• Lead tracking and reporting on program outcomes
• Monitor and drive team performance on KPIs, including engagement in care
• Partner with Business Strategy, Product and Operations team members to drive program KPIs
• Develop integrations with health plans and build referral channels for identifying and routing members to care
• Support sales and account management teams as clinical expert
• Manage external partner provider relationships
• Provide ~4 hours/week of direct member care including outreach, triage, and follow up appointments