Senior Customer Service Representative with French language

About Medtronic

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

Job Summary

Are you looking for a versatile job in a world-leading healthcare technology company? Do you enjoy providing sales support and working in an international, inspiring, and dynamic environment? By joining Customer Care & Order Operations (CCOO), you will get a unique opportunity to drive customer experience through technology innovation and contribute to bringing our Mission to patients all over the world.

Key Responsibilities

• Support all day-to-day Order-To-Cash processes such as processing, monitoring and following up on, and invoicing orders.
• Record, analyse, follow up on and solve dispute situations like complaints, returns, etc.
• Efficiently answer sales team and customer requirements such as information requests, lead times, shortages and dispute solving, both on the phone and per e-mail.
• Execute tasks for the most critical business groups within Medtronic; your operational support has a direct impact on improving the lives of our patients.
• Act as a single point of contact for business contacts for the execution of the OTC processes, within a cooperative relationship.
• Be a pro-active team player with a distinct drive for execution and results.
• Maintain a strong focus on customer satisfaction and build lasting relationships with customers and colleagues in other departments and disciplines.

Requirements

• Higher professional education (HBO), or at least MBO+ (Middle-level applied education).
• Excellent verbal and written communication skills in English and French.
• 2+ years of experience in customer service and order management.
• Computer literacy (MS-Office Outlook, Excel, Word).