Senior Executive – Agency Training Coordination

Senior Executive – Training Team is responsible for supporting the execution of training programs, managing operational processes, ensuring compliance, and maintaining accurate data for licensing and exam application processes. This role also oversees procurement, financial reconciliation, and logistics to ensure smooth training operations across all locations.

Position Responsibilities:

• Training Support & Coordination
  Assist in arranging all necessities for training sessions, including venue setup and logistics. Manage distribution of training materials such as textbooks, welcome kits, and gifts. Oversee participant registration and onboarding processes. Explain licensing and exam registration procedures to candidates.
• Data Ownership & Process Optimization
  Establish and maintain efficient processes for collecting, analyzing, and utilizing data related to NIIM exam applications. Ensure accuracy and reliability of license application data and manage the end-to-end process with FRD.
• Compliance & Operational Excellence
  Streamline administrative processes related to: Training operations.
• License & Exam Fee Management
  Ensure accurate reconciliation of license and exam fees. Prepare and submit monthly financial reports to the Finance team.
• Training Stock, Refreshments & Procurement Management
  Manage procurement and logistics for training refreshments, stock, and reward materials for Head Office, Branches, and Spoke Offices.
• Administrative & Cash Management
  Assist with TAF preparation and vendor communication for team travel requirements. Handle monthly advance cash management. Other administrative tasks as required. Exam and license payment processing. Procurement and travel management. Execute NIIM exam and license application processes. Manage training-related stock preparation effectively.

Required Qualifications:
Bachelor’s degree. Minimum 1–3 years of experience in training coordination, operations, or administrative roles. Strong organizational and multitasking skills and regulatory requirements.

Preferred Qualifications:
Knowledge of life insurance processes is an advantage. Proficiency in MS Office, excellent communication, stakeholder management skills and problem-solving skills.

When you join our team: We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html. Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers.