Senior Sales Operations Manager, Enhanced Market Sales Operations

About Zillow

The Enhanced Markets Business Operations team plays a key role in advancing Zillow’s mission by building the future of integrated transactions. We are innovative problem solvers who develop scalable solutions, tools, and systems that empower our teams to operate efficiently and effectively, supporting Zillow’s broader goal of transforming the real estate experience.

About the role

As a Senior Sales Operations Manager, you will play a pivotal role in shaping and executing the compensation planning and performance design agenda for Zillow’s Enhanced Markets. This role requires deep expertise in sales operations, a strong analytical mindset, and the ability to collaborate cross-functionally to deliver scalable solutions and actionable insights that drive revenue growth and operational effectiveness. The focus is on designing, analyzing, and optimizing compensation strategies and performance measures.

Key Responsibilities

• In collaboration with Sales Finance, HR, Legal, FP&A, and Sales Leadership, recommend compensation mechanics and performance measures that drive productivity and align with strategic goals.
• Guide and build quota assignments using financial forecasts, ensuring quotas are equitable, achievable, and aligned with business objectives.
• Deliver actionable insights through analyses of key metrics such as compensation performance, attainment trends, cost of sales/ROI, and regional performance versus supply and demand.
• Ensure all data and reporting needed to support the processing of compensation payouts is provided to the Sales Finance team; collaborate with Sales Leadership to resolve compensation cases and address exceptions.
• Develop and implement variable compensation structures, including new leveling guides, to drive desired behaviors and support business objectives.
• Track performance for SPIFFs and incentives, and provide recommendations to optimize program effectiveness.
• Lead audits on compensation attainment, partner network status, and process compliance to ensure accuracy and alignment with HR and legal requirements.
• Support the operationalization of new sales initiatives and process improvements across the organization.

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $109,000.00 – $174,000.00 annually. This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont the standard base pay range for this role is $103,500.00 – $165,300.00 annually.