Senior Technical Program Manager – Store Expereince Technology (Hybrid – Seattle)

About Nordstrom

Nordstrom is a leading fashion retailer known for its commitment to customer service and quality products.

Job Summary

The Senior Technical Program Manager (Sr TPM) at Nordstrom is a dynamic role that requires a combination of technical expertise, strategic thinking, and strong communication skills. The Sr TPM is responsible for driving the execution of technology programs and projects within the Store Experience Technology (SET) organization from inception to delivery, ensuring alignment with Nordstrom’s strategic goals.

Key Responsibilities

• Contribute to the delivery roadmap, planning for the next 6 to 10 months, ensuring that requirements are independent of a specific implementation.
• Engage with product management and engineering teams to align prioritization of store and operations initiatives and key metrics that define the success of these initiatives.
• Manage scope, resources, and schedules, balancing trade-offs between short-term iteration and longer-term planning.
• Maintain and evolve the program roadmap cross-teams, ensuring understanding of project goals and vision with a focus on reliable and scalable store technologies that enable operational excellence.
• Identify hard external dependencies and ensure that systems can meet targeted service-level objectives.
• Work directly with engineering and product teams to estimate work and create appropriate program milestones.
• Build and manage relationships with partners and stakeholders, resolving issues and negotiating timing of dependencies to ensure successful delivery.
• Demonstrate a broad understanding of system functionality and interactions, participating in design review processes and serving as a subject matter expert for the overall program.
• Lead teams through the full project lifecycle, including ideation, definition, build, testing, launch, and support & closure phases, utilizing appropriate project management methodologies and tools.
• Ensure a comprehensive testing strategy aligns with initiative goals and oversee the execution of end-to-end testing.
• Oversee the deployment plan for products or systems, coordinating across teams and functions, identifying, and mitigating risks, and ensuring quality and performance standards are met.
• Identify and produce valuable analytics for improved performance and business decisions.
• Innovate and drive process improvements within program governance.
• Use retrospectives throughout the program lifecycle to ensure a continuous improvement mindset.

Requirements

• A 4-year degree in Computer Science, Engineering, or a related technical field is preferred, or equivalent experience.
• 5+ years of professional experience in technical program management.